Spongebob Pinball Soccer Shot Repair Required

Bought Brand new, home use only. Unit power on, but the game does not work. I plugged in a laptop directly to the monitor, and that works fine. So maybe a power supply or board issue. Very rare, and I’m wondering if this was the first one off the line, based on the serial number? Message me if you want to make an offer. (I didn’t select best offer when i listed it).